— Legal

Cancellation & Refund Policy.

Tier-by-tier cancellation and refund rules, the third-party-delay carve-out, and the process to request a refund.

Effective date — 15 May 2026 · Version 1.0
1Privacy Policy2Terms of Use3Cookies Policy4Cancellation & Refund5Payment Terms

4. Cancellation & Refund Policy

This policy applies to all transactions concluded upon the Platform. It is drafted in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the directions of the Reserve Bank of India applicable to digital-payment refunds. Read it in full before initiating any paid transaction.

Tier-by-tier cancellation rules

Free Tier

  • No charges apply; no cancellation or refund is necessary or available.
  • You may cease using the Free Tier at any time.

Deep Legal Scan — ₹49 per name (one-time)

  • Refund eligible where you request within 24 hours of scan completion, and (i) the PDF has not been downloaded more than 3 times, and (ii) you are not requesting refund on the basis of a delay attributable wholly or substantially to a Third-Party Source.
  • After 24 hours or 3+ downloads — at our sole discretion, typically not granted.
  • Where the scan itself materially failed (orchestrator non-functional for the entire duration, NOT a Third-Party Source issue), full refund automatically.

Keepsake PDF Report — ₹29 per name (Baby mode)

  • Refund eligible where you request within 24 hours of generation, and the PDF has not been downloaded more than once.
  • If PDF generation itself failed (corrupt or empty), full refund automatic.

Shortlist of Five — ₹99 per set (Baby mode)

  • Same as Keepsake PDF Report, with a download threshold of 2.
  • Partial refunds for individual names within a shortlist are not offered.

Founder Pro — ₹499 / month (subscription)

  • Cancel any time; cancellation takes effect at end of the current billing cycle; no further charges.
  • Pro-rated refunds for unused portion of an already-paid month available within 7 days of the first charge of the current cycle, provided you have consumed fewer than 3 Deep Scans in that cycle.
  • Subsequent renewal cycles are not refundable on a pro-rata basis.
  • Auto-renewal can be disabled any time from your account dashboard.

Agency Tier — by quotation

  • Governed by the master-service agreement (MSA) executed between us. The MSA sets out cancellation, refund, termination and renewal terms.
  • Where there is conflict between this policy and an executed MSA, the MSA prevails.
  • Where no MSA is in place, Founder Pro terms apply by analogy, save that pro-rata refunds are available within 14 days.

Delays attributable to Third-Party Sources — NOT eligible for refund

⚠ Important to understand

We perform substantial engineering and operational work to attempt your scan, regardless of whether a Third-Party Source returns timely results. The cost-of-goods of the scan is borne by us at the moment of dispatch. A refund will therefore not be granted on the ground that one or more Third-Party Sources were slow, unavailable or returned an unhelpful result, unless the failure was so widespread as to render the verdict materially incomplete.

  • "Materially incomplete" means fewer than 70% of the platforms applicable to your mode returned a substantive (non-"Checking") response.
  • In a materially-incomplete case, you may either (a) re-run the scan at no additional cost within 7 days, or (b) request a full refund.
  • Our good-faith determination of "materially incomplete" shall be final, save that you may escalate via the dispute-resolution mechanism in the Terms of Use.

Payment-side failures

  • Where payment is debited but the transaction status returned to us is "Failed" or "Pending", no service is rendered. The amount is auto-reversed by the gateway within 3–7 working days.
  • If reversal does not appear within 7 working days, write to support@naamdekho.in with the transaction reference.
  • Double-debit charges shall be refunded in full within 7 working days of identification.
  • For chargebacks initiated by you or your bank, we reserve the right to contest with evidence of service delivery, and to suspend your account pending resolution.

Refund mechanism

  • Refunds processed to the original instrument of payment. UPI → same UPI handle. Card → same card (typically 5–10 working days to reflect, bank-dependent).
  • If the original instrument is unavailable (e.g. card cancelled), refund by bank transfer upon request and documentary proof of the original payment.
  • Refunds are not credited as Platform credits unless you expressly elect this option.
  • Refunds are net of applicable GST, which is reversed in accordance with CGST Act 2017.

Process to request a refund

  1. Write to refunds@naamdekho.in from the email associated with the account.
  2. Include: (a) scan ID or transaction ID, (b) date of payment, (c) reason, (d) any supporting screenshots.
  3. Acknowledgement: within 48 hours. Substantive decision: within 7 working days. Credit to original instrument: 5–10 working days from decision.
  4. Disputed decisions may be escalated to grievance@naamdekho.in.

Fraud and abuse

  • We reserve the right to deny refunds where, in our reasonable opinion, the request is fraudulent, abusive or part of a pattern of repeated unjustified requests.
  • Where we suspect fraud, we may suspend your account pending investigation and report the matter to law-enforcement authorities.
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